Terms and Conditions
i. In these Terms, references to “we”, “us” and/or “our” are references to NSW Waratahs. NSW Waratahs has the same meaning as Waratahs Rugby P/L, abbreviated to WRPL (ABN 14 141 172 287).
ii. The word “you” refers to you individually.
iv. The Member acknowledges and agrees that their Membership with the NSW Waratahs is subject to the terms of the Agreement. If a Member does not agree to the terms of the Agreement, they must not submit a completed Membership Application to the NSW Waratahs. In addition to the terms of the Agreement, each Member must comply with any rules and regulations imposed by the venue on Members from time to time.
• “Home Match” means any of the matches designated as a NSW Waratahs home match during the 2022 Super Rugby Pacific home and away season, and excludes any Finals Match.
• “Finals Match” means any match designated as a NSW Waratahs home finals match.
• “Competition” means the Super Rugby Pacific Competition conducted by SANZAAR Pty Ltd ACN 069 272 304,
• “Matches” means Home Matches and Finals Matches (as appropriate).
• “Membership Fee” means the fee payable by a Member to WRPL on the terms set of the Agreement.
• “NSW Waratahs Membership” and/or “Membership” means Life Membership (including Honorary, Foundation, Life and Life Member Plus), Season Membership, 4 Game Flexi Membership, 2 Game Flexi Membership, Womens Membership, Country Membership, Supporter Membership and Baby Membership, together with any other category of Membership of the NSW Waratahs (as deemed appropriate from time to time by WRPL).
• “Venue” means any stadium where a NSW Waratahs Home Match or Finals Match is played.
1. Payment of membership must be made at time of application. If WRPL is unable to fulfil a request for membership category or seating allocation, WRPL will contact the member and WRPL will honour a refund if no alternative arrangement can be reached.
2. All bookings are final and non-refundable following a cooling off period of 72 hours where a Member must contact the club in writing to terminate the membership if they do not agree with these Terms and Conditions as set by WRPL.
3. It is a condition of sale of a NSW Waratahs membership that the membership (or associated tickets to WRPL fixtures) may not, without the prior written consent of WRPL, be resold at a premium nor used for advertising, promotion or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the bearer of the ticket will be denied admission.
4. Members are required to notify WRPL of any change in member contact details at the soonest possible opportunity, including changes to any relevant information that could affect your WRPL membership such as change in student status.
5. All fans and members attending NSW Waratahs matches are subject to the code of conduct of the match venue. Members deemed by the venue or WRPL to be in breach of the applicable code of conduct may have their membership cancelled at the discretion of WRPL.
6. The NSW Waratahs (WRPL) membership team can be contacted via phone on 1300 733 899, via email at firstname.lastname@example.org, via our website nsw.rugby or by writing to the Membership Department, Waratahs Rugby, Locked Bag 1222, Paddington, NSW 2021, Australia.
7. Once you submit your Membership Application and Membership Fee, WRPL shall consider your Membership Application. Members are required to provide a valid email address in their Membership Application in order to receive an email confirmation of the acceptance of their Membership Application.
8. WRPL will set ticket prices each year. The ticketing agency as appointed by the match venue may set additional fees including a service & handling fee, or booking / processing / delivery fee. These costs are outside the control of WRPL, are incurred by the Member and are on top of any WRPL membership, renewal (subscription) and/or ticket prices.
9. All prices quoted for NSW Waratahs memberships are inclusive of GST.
10. All charges relating to NSW Waratahs memberships will appear on Members’ credit card or bank statements as ‘Ticketmaster – Waratah Melbourne AU’.
11. WRPL may apply a non-refundable administration fee of $9.95 for any ticket or membership transactions processed manually.
12. Renewal Fees
a. NSW Waratahs 2021 Season members who renew within first four (4) weeks of renewals will be entitled to access discounted loyalty pricing (10% discount on 2022 new member prices).
b. Where applicable, WRPL will set the annual renewal fee each year. WRPL may charge interest and fees on overdue subscriptions.
c. WRPL may suspend a Member’s rights while his or her subscription (and any interest or fee) remains unpaid beyond the due date. If the annual subscription is not fully paid within six months of the due date, WRPL may cancel the membership.
13. Dishonoured payments
a. If a credit card payment is declined by your bank you will be contacted regarding an alternate form of payment. If you become aware of a failed payment before being contacted by WRPL you must contact us as soon as practical.
b. If a cheque is dishonoured you will be contacted regarding an alternate form of payment. All dishonoured cheques will incur an immediate fee of $20.00 as these fees are applied by the bank.
c. If any alternate payment methods provided are not successful your order will be removed from the seating allocation queue and your membership order may be cancelled.
14. By agreeing to pay your membership via the Payment Plan, you authorise WRPL to debit from your nominated Credit Card or Debit Account as set out when completing your membership renewal/purchase.
15. Payments will be deducted via the nominated VISA, MasterCard or AMEX card
16. Instalments will be charged in equal amounts over five (5) months following the payment schedule below.
At time of renewal / purchase
15 December 2021
15 January 2022
15 February 2022
15 March 2022
18. Any member who renews or purchases a membership after the instalment schedule will be required to pay previous instalment amount/s as part of first payment. The next instalment will be taken as per the above schedule.
19. By selecting the part payment option you will enter into an agreement to ensure sufficient funds are available for all instalments. WRPL will not issue reminders or invoices for part payment instalments and reserve the right to refuse or cancel a part payment agreement. 20. It is the member’s responsibility to inform WRPL of any updates or changes to the nominated credit card, bank account or financial institution prior to the nominated monthly instalment date (15th of each month).
a. WRPL reserves the right to suspend a member’s barcode should they have outstanding debts, missed instalments or dishonour fees. The barcode shall remain suspended until all outstanding monies have been paid.
b. WRPL reserves the right to cancel a member’s membership where there are ongoing payment issues, at any time without prior notice.
c. Members will be unable to renew their membership for the following season if there is any outstanding debt from the previous season. Members may only renew once any balance owing is paid in full. In addition, members who have had their membership suspended at any point, may be denied access to the Payment Plan for following seasons and be required to pay their membership fees up front
d. Members are unable to opt out of the Payment Plan once it has been selected. Opt outs of the Payment Plan will only be approved in exceptional circumstances agreed upon by WRPL.
e. Members may pay out the remaining balance of the monthly instalments at any stage, prior to the final due date (15th March 2022). Members will need to contact the Membership department via phone or email to make this payment.
f. The decision to make part payments does not affect the order in which seats are allocated to members.
g. The WRPL Payment Plan will not be available after 15th March 2022.
21. Children 3 years of age and under as 1st January 2022 (for memberships) or the match date (for individual tickets) will gain entry to the match venue free of charge if seated on a parents or guardians lap during the event. If a seat is required for any child regardless of age, a ticket or membership (as appropriate) must be purchased.
22. All junior memberships are valid for those aged 4-16 years inclusive as at 1 January 2022
23. Free Junior Season Passes
a. Valid for juniors aged 4 -16 years inclusive as at 1st January 2022
b. Provides the eligible holder with entry free of charge to general admission seating to NSW Waratahs Super Rugby home matches (excludes Finals) in 2022.
c. Juniors must be accompanied by an adult, one adult per four children maximum. WRPL does not provide, nor is it responsible for, supervision of juniors.
d. Free Junior Season Passes can only be obtained by registering full details through NSW Waratahs website. The registration process must be completed by a parent or guardian; any non-compliant registrations may be deemed invalid.
e. Entry to the match venue using the free Junior card is subject to venue capacity; patrons may be relocated or provided with alternative seating as determined by WRPL.
f. If a seat in a reserved seating area is desired then a reserved seat ticket must be purchased.
g. WRPL will advise Free Junior Season Pass holders if there are any matches throughout the season where the pass will not be valid.
h. Free Junior Season Pass holders will not be entitled to a Member Merchandise Pack and some benefits will not be applicable to Free Junior Pass Holders.
24. Concession discounts apply to those aged 17 years (inclusive) as of 1st January 2022, full government pension card holders (War, Aged, TPI, Invalid and Disability), NSW Senior Cards, full-time Tertiary students including International Student Cards. 25. Family memberships refer to two (2) Adult and (2) Junior memberships. Family memberships not made up of this combination in the Membership booking system will be cancelled and re-processed at the correct combination and price. 26. Date of birth must be provided at the time of purchase when registering for age-related membership packages (concession, junior, family). 27. Proof of age must be presented in person if requested. If a member is found to be ineligible for the membership package held, WRPL is entitled to charge that member for the difference in price to the correct membership package, or the membership package may be cancelled at the discretion of WRPL.
28. WRPL does not take responsibility for the selection of membership packages or tickets purchased by individuals. If an error is made by the purchaser when purchasing tickets or membership packages WRPL is not held responsible.
29. Termination or refund of Membership by member:
a. Members may request to terminate their membership with a request of refund by the club within 72 hours of purchase, and
b. Any request of termination with refund must be put in writing by form of a letter or email by the member to the Membership Manager with the reasons for termination and request for refund, and
c. WRPL will consider each request on a case by case basis, however full refunds will not be provided if a member has received or used any of the benefits provided as part of their membership.
d. Members will be notified of any decisions relating to membership refunds or termination in writing by WRPL. The decision of WRPL is final.
e. Following the 72 hour cooling off period all bookings are final and non-refundable.
30. Termination of Membership by WRPL:
a. A Membership may be terminated for failure to pay annual subscriptions and/or part payments, or for failure to comply with the conditions set by WRPL.
b. A Membership may also be cancelled due to the misconduct of a Member or their guest, including but not limited to, verbal or physical abuse or intimidation of any representative of WRPL.
31. Transfer of Membership - Season Memberships and seating allocations are transferable to an age and seating category of equal or lesser value. Should the receiving member value be less than the original purchase, WRPL shall not be required to refund any price difference. Should a member wish to transfer a membership to a higher value, they shall be entitled to pay any price difference.
32. Members must complete their renewal within the timeframe specified. If renewal requests are received after this date, privileges / benefits cannot be guaranteed.
33. Rolling renewals have been suspended until further notice. All existing members will be required to renew their memberships via the online website, phone or via email.
34. Issue and Use:
a. Following purchase of your Membership you will be issued with a Membership Card. This card is issued for identification and seat allocation purposes. On the rear of the card you will find your details and seating allocations as well as a barcode. Your card is your ticket for NSW Waratahs home fixtures for the season relating to your membership. On entry to the venue, your card will be scanned. You will be issued a card per seat purchased. It is the responsibility of the member to check which fixtures you are entitled to attend.
b. If you attempt to gain entry to a match which is not included in your membership package, you may be refused entry by match venue officials and asked to purchase a ticket or leave the venue.
35. Lost or Stolen Cards
a. A member must immediately report a lost or stolen card, and must immediately return any cards found to WRPL.
b. Should a new card be required, a replacement will be issued to the member, a card replacement fee of $10.00 may be applicable
36. Cards Forgotten on Match Days
a. The Member will be required to complete the administration formalities and a ‘Day Pass’ will be issued. Please go to NSW Waratahs Membership Box Office window at the match venue, or contact a match venue staff to locate a WRPL representative.
b. It is the responsibility of the member to present the membership card to gain entry to the match venue. WRPL does not accept responsibility for any fees or costs charged by the match venue for failure by a member to present their membership card.
37. Faulty and Misused membership cards:
c. A Member should advise the WRPL Membership department if a card is suspected to be faulty. If faulty, a replacement card will be issued without charge.
d. If WRPL becomes aware of card misuse, that member’s rights may be suspended and/or the membership may be cancelled with immediate effect, at the discretion of WRPL.
38. Seating Allocation System for Matches. The order of seating priority for WRPL fixtures is as follows: WRPL & NSWRU Life Members including Foundation, Honorary, Life Members, Life Member Plus; Full Season Members, followed by partial season members.
39. Reserved Seat members from the preceding season will be allocated the same or equivalent seating to that of the previous stadium. WRPL will make every effort to fulfil seating requests from members during this change of venues. After the renewal period new members will be allocated and seating priority cannot be guaranteed.
40. When booking seats, members may request group seating for fellow members and guests. While WRPL will endeavour to accommodate all requests, receipt of a request does not constitute a guarantee that the request can be fulfilled. Members making group seating requests acknowledge that purchases for all members of the group must be submitted together and a group seating request may disadvantage your seating allocation.
41. Seating arrangements and availability may be subject to COVID-19 restrictions on a venue-by-venue basis. Members will have priority access and seating over match day tickets in the event of reduced capacity.
42. Members receive priority access to purchase tickets in the event of Super Rugby Finals. Should WRPL host a finals series match, members will be advised of priority booking arrangements. Due to different seating configurations at each venue, ‘same seat allocations’ may not be available. Members will be advised by WRPL.
43. Members acknowledge that seating entitlements at each stadium are determined by the membership package held by that member. Location and/or category of seating held by a member through other Rugby memberships do not constitute a guarantee of the exact location and/or category of seating at alternative match venues.
44. All contributions to the Women’s rugby program via the WRPL membership website are not tax deductible
45. NSWRU home venues may stipulate additional health rules and requirements around entry to stadiums such as COVID-19 vaccination status. NSWRU will follow these rules as set out by the NSW government and venue operators, in line with public health orders at the time of the match.
The obligations of the Union and entitlements of Life Members are set out in these terms and conditions.
In these Conditions the following terms have the following meanings:-
i. NSW Waratahs has the same meaning as Waratahs Rugby P/L, abbreviated to WRPL (ABN 14 141 172 287)
ii. ‘Union’ or ‘NSWRU’ means New South Wales Rugby Union Limited (ABN 70 000 222 711)
iii. ‘Directors’ means the board of directors, or other governing group of the Union.
iv. ‘Communications’ refers to any and all notices, calendars, publications or other forms of communications sent to the Member.
Please refer to the “NSW Waratahs membership terms and conditions” for definitions of ‘Match’ and ‘Venue’.
1. Life Members shall comply with these Conditions and the Memorandum and Articles of Association of the Union and all the rules and regulations made pursuant thereto, as from the time amended.
2. In some cases as specified by WRPL, one (1) Life Member pass entitles the holder to two (2) Life Member privileges, e.g. NSW Waratahs Life Members function
3. It is a condition of sale that tickets to NSWRU/NSW Waratahs fixtures may not be resold at a premium nor used for advertising, promotion or other commercial purposes (incl. competitions or trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the bearer of the ticket will be denied admission and WRPL will not be held responsible.
4. ‘Life Member Plus’ is a person who purchased a life member package in, or after the season of 2014.
5. The Union will set Life Member fees at their discretion.
6. All joining, subscription and membership fees are final and non-refundable following a cooling off period of 72 hours where a Member must contact the club in writing to terminate the membership if they do not agree with these Terms and Conditions as set by WRPL.
7. Annual subscriptions for each year an individual remains a member will incur a further non-refundable fee.
8. The Union will set Life Membership benefits at their discretion.
9. Life Member memberships purchased prior to and including season 2013 may be entitled to one parking space in the vicinity of a Match venue in the designated area, subject to availability as determined by match venue staff and will be required to follow instructions set by WRPL to be communicated closer to the season.
10. ‘Life Member Plus’ packages do not include parking entitlements.
11. The Directors may in their discretion permit a Life Membership Card to be used by persons other than the Life Member to obtain benefits to which the Life member would have been entitled. Subject to written confirmation from the Directors permitting the Life Member to make his or her Life Membership card available to be used by another person, the Life Member shall be responsible for the conduct of such person and shall procure that he or she uses the Life Membership Card on the basis that he or she will comply with and be bound by these terms and conditions. Should a member be found to be misusing entitlements or benefits, NSWRU may revoke that membership with immediate effect, at the discretion of the Directors.
12. Life Members shall receive communications containing rugby information and other Union publications, the number and content of such communications of which shall be at the discretion of NSWRU.
13. At the absolute discretion of the Directors, each Life Member may be entitled to the following benefits and opportunities if offered. Unless otherwise stated, fees for such events are payable by the Life Member if they wish to attend.
a. Special Match dinners and award nights nominated by the Directors.
b. Benefits by the way of discounted tickets, discounted family packages or free tickets.
14. Union Obligations and Rights
a. The Union shall be under no obligation to Life Members for any failure to make seating, parking or other benefits available arising by reason of the acts or omissions of its servants, agents or contractors or any other reason other than an intentional default on the part of the Directors.
b. The Union reserves the right to alter times and venues of Matches, functions, events or Tours and seating at Matches, functions, events or on Tours without notice and to cancel Matches, functions, events or Tours without notice if the Directors in their absolute discretion consider such alteration or cancellation necessary or desirable, provided that such refunds or response as the Directors consider fair shall be given to the Life Members affected by such alteration or cancellation.
c. If the Union ceases to hold rights to use, or ceases to exercise rights to use Allianz Stadium for the purpose of conducting Matches, Life Members rights, including rights to book seats and to use car parking facilities, may be varied or abrogated in such manner as the Directors may in their reasonable discretion decide is necessary in the circumstances.
d. The Union shall be under no obligation to Life Members for any failure to make available the benefits referred to herein where such failure arose after the Union had for any reason ceased to control the conduct of Matches, after this control has changed substantially or from factors beyond the control of the Union.
15. Seating Conditions
a. Each Life Member shall be entitled to book an unlimited number of membership packages, however if greater than two, NSWRU cannot guarantee that all memberships will be able to be seated in accordance with the Life Member benefit of “best available seats’. The Union will, however, attempt to accommodate all Life Members to their best ability.
16. All communications will be sent to a Life Member’s contact details specified on the application pursuant to which he or she became a Life Member. Should any contact details for the Life Member change, the Union must be notified immediately and the register/database shall be amended accordingly. The Union is not responsible for non-receipt by a Life Member of any communications arising because communications were sent to outdated contact details or because of any failure of the post.
17. Unless the Life Member instructs the Union to the contrary in writing, the Union may disclose any information relating to the Life Member held by the Union to third parties authorized by the Union to communicate with the Life Member including without limitation the purpose of making a promotional offer to the Life Member.
18. The Life Membership of a Life Member will terminate if he or she fails to pay an annual subscription or for any other failure to comply with these terms and conditions or with the Memorandum and Articles of Association of the Union or any other rules and regulations made pursuant thereto, as from time to time amended, or if the Life Member conducts himself or herself in a manner which, in the opinion of the Directors, is likely to bring the Union or rugby union football into disrepute. Upon such termination the Union shall be entitled to require that Life Member to return his or her Life Membership Card to the Union and the Union shall delete his or her name from the register of Life Members. Should that individual wish to again become a Life Member, joining fees will again be charged under the 'Life Member Plus' pricing and conditions, including the $1,000 once-off joining fee.
19. A Life Membership is non-transferable, except with the prior written consent of the Directors, although a Life Membership Card may be used with his or her permission on the terms provided above.
20. Life Members and persons accompanying them shall behave themselves in a sober and orderly manner while attending any Match or other function conducted by or on behalf of the Union and while on any premises or grounds owned, leased, licensed or used by the Union and, while attending any of these events, shall obey all reasonable directions of the Union or duly authorized personnel and all rules or directions appearing on any ticket, signage, or other material relating to such event.
21. The Union shall not be responsible for any harm, injury, discomfort, theft or inconvenience suffered by Life Members, persons accompanying them or by their property while such persons are attending any Match, function, event or Tour conducted by or on the behalf of the Union or are on any premises or grounds owned, leased, licensed or used by the Union.
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